Holly heads up our Digital Strategy & Transformation team, is a keen problem solver, ball of energy and once met the Pope (by accident).
Each month, we’ll give you an inside view into what we do day-to-day and what we're like as people, from the perspective of our talented team of digital experts. This month, meet Senior Manager, Holly Croxton.
Holly has a great track record of delivering digital strategy and transformation programmes to organisations spanning consumer goods, finance, health, social care and public sectors.
Before joining Palladium in June 2017, Holly developed consulting experience at KPMG and Atos.
Briefly describe what your average day looks like?
It sounds cliché, but every day really is different. At Palladium, the founders, senior managers and analysts are all focused on being client-facing and hands on as much as possible.
I am currently the Engagement Director for two London-based clients and my time is predominantly spent managing the Palladium and client teams who are delivering a marketing automation, CRM and contact centre implementation and a digital strategy.
Part of my job is also advising the exec/C-suite of these businesses and guiding programme decisions, along with keeping investors informed. Any time in between is spent either meeting potential new clients to help address their digital challenges, interviewing new recruits or developing our network of partners to continue to develop and evolve our proposition.
What’s the best thing about your job?
The people, the challenges, the complexities, the expectations!
What’s the best thing about working at Palladium Group?
- Our approach – digital is our heartland, it is what we do and it drives us, day in day out to learn, innovate and deliver value. We’re dedicated to constantly improving, equipping our consultants with the tools they need to thrive, and being the driver of clients realising their ambition.
- Our people - we encourage personality, creativity and individuality. We genuinely want to create a team of digital experts from a range of backgrounds which our clients trust and truly enjoy working with. I think we do this by balancing curious playfulness with a commitment to seeing projects over the finish line.
- Our Next15 acquisition - this has generated a lot of excitement within Palladium and among our clients because we now have access to a global network of experts and clients which has given us even more incentive to succeed.
What’s been one of your proudest moments working at Palladium?
I joined Palladium as the first member of our senior leadership team. Having come from the big four consultancy firms, I was excited about the autonomy of working for a niche consultancy and to start delivering true transformation, partnering with our clients on a journey of digital discovery.
We now have a global footprint, are growing month on month, in terms of clients and staff, and are being recognised as digital leaders in the industry (we were recently recognised for our award-winning digital change & transformation at the UK Digital Experience Awards).
I’m looking forward to more success and continuing to grow our business by helping our clients realise their growth ambitions and efficiencies through digital change.
What do you like doing when you’re not in the office?
Planning my next getaway, suffering in Third Space, adopting any animal I can get my hands on and enjoying a glass of wine.
What inspires you?
- Passionate people doing outlandish feats
- The possibility of change
- Being valued
- Being scared of something and doing it anyway
- Anything four-legged…
Fill in the blank: I once met…
The Pope. He touched my head during a New Year’s Eve service. It was purely by accident that I wandered into the Vatican at that time. I've also met Boris Johnson, but I’ve gone off him lately so I prefer the Pope.
If you could pick one superpower, what would it be?
What is the song that best describes your personality?
I put this out to the team - we call ourselves the Palladiators - and the results were insightful; Mardy bum (Arctic Monkeys); Gotta get through this (Daniel Bedingfield); Moving on up (M People); Barbie Girl (No idea and awful); Firestarter (Prodigy). The client said ‘I’ve got sunshine on a cloudy day’.
What are five words of advice for others in your profession?
People buy people they trust.
Anything else you want us to know about you?
Before getting into consulting, I ran off to Africa and trained as a ranger on a game reserve for 6 months. Guess that’s one way to prepare for a Grad Scheme.