Featured Case Study

Exploring disruptive threats to the outsourced customer support services to inform investment decisions

The client, one of the UK's leading debt management firms, appointed Palladium to undertake a digital due diligence to understand their digital reputation.

About the company

One of the UK's leading debt management firms.

Palladium engagement

Digital plays a prominent role in this firms support of debtors, meaning digital reputation and servicing were of particular importance. The business wanted to understand their digital visibility, reputation and competitive position.

Our approach

Key deliverables included a complete picture of the businesses digital position in the industry.

Key findings & results

Palladium highlighted key areas of digital mismanagement and suggested actions to rectify this along with scoped opportunities for visibility and service performance improvement.

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